Monday, May 7, 2012

Cannot print and you receive the error message

When you try to start or stop the Print Spooler service, or when you click Start and then click Printers and Faxes, you may receive the following error message:

 ERROR : Spooler subsystem app has encountered a problem and needs to close.

Solution :

 1.Delete the spool printer and driver files

           In safe mode, delete the spool printer and driver files. To do this, start Microsoft Windows Explorer, and then delete all the files and the folders in the following two folders (where C: is the drive where Windows XP is installed):
  • C:\Windows\System32\Spool\Printers
  • C:\Windows\System32\Spool\Drivers\w32x86

 2.Install the printer and print a test page

          Reconnect the printer cable to the computer, install the printer according to the manufacturer’s instructions, and then try to print a test page.